> For the complete documentation index, see [llms.txt](https://documentation.efalia.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.efalia.com/produit/efalia-egov.md).

# Efalia Egov

Bienvenue dans la documentation officielle d'**Efalia Egov** *(ex 6Tzen)*, la solution de gestion des courriers et démarches administratives pour les collectivités et organismes publics.

***

## 🚀 Démarrage Rapide

Nouveau sur Efalia Egov ? Commencez ici :

* [L'interface](/produit/efalia-egov/utilisation/interface.md) — Découvrez l'interface principale
* [L'acquisition de la demande](/produit/efalia-egov/utilisation/acquisition-demande.md) — Comprenez le point d'entrée d'un dossier
* [Consulter les dossiers](/produit/efalia-egov/utilisation/consulter-dossiers.md) — Suivez vos dossiers au quotidien

***

## 📚 Par où commencer ?

Choisissez votre parcours selon votre profil :

<table data-view="cards"><thead><tr><th></th><th></th><th data-type="content-ref"></th><th data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> <strong>Intégrateur</strong></td><td>Vous déployez et maintenez l'infrastructure Efalia Egov.</td><td><a href="/produit/efalia-egov/installation/prerequis-machine-deploiement.md">Prérequis : machine de déploiement</a></td><td><a href="/produit/efalia-egov/installation/procedure-installation.md">Procédure d’installation</a></td></tr><tr><td><i class="fa-sliders-up">:sliders-up:</i> <strong>Administrateur</strong></td><td>Vous configurez le portail et les démarches pour votre organisation.</td><td><a href="/produit/efalia-egov/administration/administration-generale/droits-profils-organigramme.md">Droits, profils, organigramme</a></td><td><a href="/produit/efalia-egov/administration/administration-du-portail/gestion-des-demarches.md">Gestion des démarches</a></td></tr><tr><td><i class="fa-arrow-pointer">:arrow-pointer:</i> <strong>Utilisateur</strong></td><td>Vous traitez les demandes et courriers au quotidien.</td><td><a href="/produit/efalia-egov/utilisation/acquisition-demande.md">L’acquisition de la demande</a></td><td><a href="/produit/efalia-egov/utilisation/traitement-taches.md">Traitement des tâches</a></td></tr></tbody></table>

***

## 📖 Sections de la Documentation

* [Installation](/produit/efalia-egov/installation.md) — Prérequis, procédure d'installation, schéma d'architecture
* [Administration](/produit/efalia-egov/administration.md) — Administration générale (droits, organigramme) et administration du Portail (démarches, pages)
* [Utilisation](/produit/efalia-egov/utilisation.md) — Acquisition, traitement des dossiers, parapheur, publipostage, rendez-vous, SignExpress

***

## 💡 Besoin d'Aide ?

* **Documentation** — Explorez les sections ci-dessus
* **Recherche** — Utilisez la barre de recherche en haut
* **Support** — Contactez votre interlocuteur Efalia habituel
* **Formation** — Demandez une formation personnalisée à votre commercial Efalia


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://documentation.efalia.com/produit/efalia-egov.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.