> For the complete documentation index, see [llms.txt](https://documentation.efalia.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.efalia.com/documentations/tilkee/les-bases/activer-le-mode-support.md).
# Activer le mode support
## Pourquoi activer le mode support ?
Pour permettre à nos équipes techniques de prendre la main sur votre instance Tilkee, nous vous demandons d’activer le mode support. Le lien sera actif pendant une période d’une heure.
## Comment activer le mode support ?
Accéder à Profil et Préférences en haut à droite
Cliquez sur le bouton support à bas de l’écran
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